Roles & Responsibilities for School Support

Who Does What for diabetes support at school?

One of the key areas of communication between home and school involves roles and responsibilities for parents, students and school staff. Without a clear outline of who will do what, it’s possible for everyone to assume that “someone else is taking care of that”. As a result, important tasks may be missed.

It is important to note that roles and responsibilities will vary depending on your child’s age and ability level regarding their own diabetes self-care; younger children (particularly those in Kindergarten to grade 3, or beyond) will likely require more direct support than older children. A child’s transition to junior high/middle school, and then to high school, will require a shift in perspective. The issues and challenges change as a student progresses through the grade levels.

Roles and responsibilities will also vary from province to province, between different districts within a province, sometimes between different schools within a district (especially if there is no existing district policy regarding diabetes care in schools).

Below we have summarized a potential division of responsibility between home and school, based primarily on the Canadian Diabetes Association’s “Kids with diabetes in your care” and Juvenile Diabetes Research Foundation International’s School Advisory Toolkit for Families. (See Other Resources for Diabetes at School) is grateful to both organizations for providing guidance on this topic. We are also grateful for the reminder from JDRF International’s School Advisory Toolkit for Families that the student with diabetes has responsibilities, too; according to their ability level, students should be actively involved in planning to manage their diabetes at school.

Communication and Education


Clearly identify your child as having medical needs:

  • Tell school staff that your child has type 1 diabetes.
  • Meet with school staff for 30-60 minutes before the start of the school year to discuss your child’s medical needs.
  • Ensure your child always wears medical ID.
  • Provide specific information about your child and his needs. You could fill out a “Kids with Diabetes Information Card” or a fill-in-the-blank “Diabetes Care Plan”.

Let the school staff know how and when to contact you (for example, if your child doesn’t eat all his lunch, if your child’s blood glucose is above a certain level, if your child experiences a moderate or severe low blood glucose, if your child is having repeated lows, etc):

  • Update your contact information whenever there are changes.
  • Write your phone number on the inside of the blood glucose test kit or low kit, on a strip of masking tape, or on a laminated “cheat sheet”, to keep it handy when its needed.
  • Some parents choose to send their child to school with a cell phone so the student (or the designated adult) can call/text as needed.


Be a part of discussions of how the school will manage your diabetes.

Tell school staff how you are feeling.

Understand what you should do if an adult at school doesn’t give you permission for something you know you need to do. Discuss with your teachers: should you carry in your pocket a card explaining your needs and accommodations? Should the adult in question contact a designated person, such as your homeroom teacher or the Administrative Secretary to verify what you are saying? Is there a stock phrase you can use? (ex. “My name is John Smith, I have type 1 diabetes, and it’s very important that I eat some sugar right now / get my test kit / rest until my blood sugar comes up.”)

Learn what to say to students who make inappropriate or mean comments to you about your diabetes. In some situations, it may be best to share a short phrase that educates the person, such as “Diabetes isn’t contagious” or “We all need insulin – mine just comes from a bottle”. In other circumstances, it may be best just to walk away.

Know how you will handle the situation if food is passed out during class or at other times. Do you need to bolus? Pass on the snack? Take one to eat later? Call a parent for permission, help with carb-counting, or bolus instructions?

Do not take advantage of accommodations the school is providing, which may (or may not) include: permission to leave the class for bathroom breaks more frequently than other students; permission to use a cell phone in class to call/text your parents; permission to store extra snacks/sugar in your desk; stop-the-clock privileges (for monitoring and/or treatment of low blood glucose) during a test.

Talk to the school counsellor or another key adult at school about any problems (simple or long-term) which you may be having.


Facilitate and attend the diabetes in-service. It is helpful if one person becomes the primary “go to” person for all things diabetes.

Determine the student’s individual Diabetes Care Plan in collaboration with the parents/guardians, based on the specific information they have provided about their child.

Allow the student to be absent from school for doctor’s appointments to monitor diabetes, without negative consequences.

Set up a system for communication within the school:

  • Identify the student with diabetes to all school personnel, by posting a photograph in staff room/office, or maintaining an emergency information folder, and/or by placing medical alert stickers on student files.
  • Display in key locations around the school a poster or card that describes symptoms of hypo- and hyperglycemia.
  • Develop a system for substitute teachers to be aware of key points in the student’s diabetes care. (This issue is often a challenge, and one that many parents worry about. Some parents choose instead to keep their child home on days when neither of the “one and a back-up” are present at school; some parents choose to be at school to support their child on these days.)

Set up a system of communication between home and school:

  • Appoint one person to communicate with the parents/guardians (likely the teacher, or classroom assistant, if applicable).
  • Notify parents of upcoming special events or changes to routines.

Tip from the Trenches:

This is really important and is one of the things I have struggled with the most. I’ve found the responsibility falls firmly with me, rather than with the school, to keep up-to-date. Redundancy is important here to catch things: I’ve approached the assistant principal, teachers, gym teachers and the secretary to keep well informed. Lots can still fall between the cracks, which can be frustrating, but the effort is worth it. ~Lori, mom of a Grade 6 child with diabetes

Blood Glucose Checks and Insulin Delivery


Collaborate with school staff to find a clean, safe (and perhaps private) place for your child to check their blood glucose and administer insulin.

Make treatment decisions (insulin to be given or carbs to be consumed) based on results of blood glucose check. If they are willing, school staff may use very clear written guidelines, which you have provided, to act upon a given blood glucose check result. However, the treatment decisions behind these written guidelines are the responsibility of the parent. In situations in which the written guidelines are not adequate to guide the actions of school staff, parents should be contacted before any action is taken.

Outline the action plan for different levels of blood glucose (very clear written guidelines that specify what school staff should do). Do you want school staff to call you if your child’s blood glucose is above a certain level? What sort of low treatment should be provided if your child’s blood glucose is below 4.0? What about if blood glucose is borderline, such as 4.3 – do you want your child to have a protein/carb snack?

Tell school staff about the effects of high or low BG’s on your child's cognitive and behavioural functioning. Will your child typically become disruptive when low? Withdrawn? Aggressive? How will hyperglycemia affect her ability to concentrate, take exams, or participate in gym class?

“Arrange for administering insulin during school hours”2*

Train school staff in the processes of monitoring and administering insulin. Unfortunately for young students with T1D, because of liability concerns it's rare that school staff will actually deliver insulin. But even if the school will simply supervise your child delivering insulin, they cannot adequately do so if they have not been trained in what the process involves.

Supply a sharps container, and ensure your child uses it to safely dispose of sharps (if applicable).


Make sure you have your supplies (blood glucose monitor, low treatment, etc) with you when needed.

Work to be as independent as possible in your own diabetes care and management.

Do not let any other student use or have any of your diabetes supplies (e.g. syringes, lancing device, glucose tablets, candy). Note to parents: This may be particularly important to impress upon younger children, who are taught to share with their friends; they need to know that for them candy is medicine, and that it’s essential to have enough available when they need it. Even if there's an ample supply, other parents may not want candy to be shared with their child.


Be flexible with school rules and classroom routines so the student can check blood glucose safely and conveniently, as well as go to the water fountain or bathroom more often if her blood glucose is high. (This could involve the student carrying a “hall pass” that explains their medical needs.)

Learn the law in their province regarding who is allowed to obtain a fingertip blood sample. “Teachers are not required to do blood glucose checks, but can agree to assist or supervise the student.” (CDA “Kids with diabetes in your care”) This may be especially important for younger children.

Provide the student with a clean, comfortable (and private, if that’s what the student prefers) place to check their blood sugar and to administer insulin. It's best for safety (as well as convenience) if a student is allowed to check their blood glucose whenever and wherever they need to.

“Supervise student in insulin administration, if there is a mutual agreement with the parent/caregiver and training has been provided.”²

(*If this guideline seems vague, that’s probably a good thing. It would be impossible to specify, across a wide range of situations, who – school staff versus parents/student – should administer insulin. This is best handled as a mutual decision between all involved parties, based on things like the child’s age/capability, parental availability, provincial law and/or school board’s policies, and the comfort level of school staff as well as parents. If your child is able to self-inject or provide input to their insulin pump, this is less of an issue, especially if a school staff member is willing to supervise the process for safety. However, for very young children or those who, for a variety of reasons, cannot administer their own insulin, this is not an easy situation to resolve. As a parent of such a child, I am extremely cautious about letting other people (teacher, principal, babysitter, family member, neighbour, good friend) give insulin to my son. To allow someone else to do so, I would make sure that person has been adequately trained, and is willing and able to complete the task. I would not proceed if I didn’t feel comfortable that all criteria have been met; if unsatisfied, I would have to look at other options, such as myself or someone else going to school every day, or providing my son with a low- or no-carb snack. If none of these possibilities help in your situation, talk to your child’s doctor about additional options: certain insulin programs (ex. use of N/NPH) involve a peak in the insulin action which may cover snack/lunch; if your child is on an insulin pump, a programming variation may be appropriate.)

Preventing & Treating Hypoglycemia (low blood sugar)


Teach school staff about the causes of lows for your child, and how to recognize when he may be experiencing a low.

Teach school staff how to prevent and treat your child’s low blood glucose, as well as emergency procedures to follow in case of a severe low.

Supply all snacks and fast-acting carbohydrates to be used to prevent or treat lows. You may label them with your child’s name and class number. Collaborate with school staff on finding locations for stores of fast-acting carbs.

Make it a habit for your child to carry a low treatment with him.

Review the school’s Care Plan and emergency procedures at the beginning of every school year.

Provide guidelines for extra carbs (amount, type and timing) for physical activity.

If necessary, arrange glucagon injection training by a medical professional, in case treatment for a severe low is required and emergency medical assistance is not readily available.***


Make sure you have your supplies (fast-acting carbs) with you when needed.

Don’t be afraid to let good friends (and teachers) know about your diabetes and how they might help if you ever need assistance.


Know the student’s symptoms of low blood glucose; encourage the student to tell you if he feels low.

Make sure snacks/meals are easily accessible, and are eaten in full and on time. (It may help to have one staff member responsible for supervising this student’s meals/snacks.)

Allow the student to treat a low anytime, anywhere, during any activity.

Allow low treatments to be stored in several locations around the school (as applicable).

Notify parents/guardians when the supply of fast-acting carbohydrate is running out.

Supervise the student for 30 minutes following a low (or if low blood glucose is suspected).

Student should NOT leave the classroom alone if a low is suspected, should NOT be left alone following a low, and should NOT be allowed to leave the school without supervision.

Ensure the student doesn’t participate in physical activity or exams if her blood glucose is too low (as identified in the student’s Diabetes Care Plan).***

Ensure the student’s safety by supervising her:

  • at athletic events or on field trips
  • during a hypoglycemic episode (low blood glucose).

Ensure that for all off-site trips, the student brings with her a supply of fast-acting carbs.

Notify parents if:

  • the student experienced a moderate or severe low (confusion, loss of consciousness, seizures).
  • he student vomits or is unable to eat.

Call 9-1-1 if the student loses consciousness or has a seizure. If 9-1-1 is not available, collaborate with the parents to devise an alternate plan.

It's best if at least 2 staff members are trained to administer glucagon injections in the case of a severe low blood glucose.2****

It would enhance the safety of the student with T1D if the school provides, safely stores, makes readily accessible, and replaces when expired a supply of glucagon, to be used in case of a severe low blood glucose.2****

*** The same may be said for blood glucose that is too high. Certainly, as parents, my husband and I feel strongly that an assessment of our son’s cognitive abilities would not be accurate under high blood glucose conditions. However, since it is difficult to specify an upper limit on blood glucose beyond which an individual would be unable to function effectively, a student may not easily find authoritative support (including from their diabetes health care team) for a care plan that exempts a student from exams if her blood glucose is above target.

**** The agreed-upon procedure in case of a severe low may differ in different locations, based in part upon the availability of emergency medical services. In rural areas, where medical assistance may be 20 minutes or more away, it may be advisable for school staff to be trained in glucagon injection, while in urban areas, the plan may be to call 9-1-1 first. Discuss your individual situation with your child’s diabetes health care team –they can best advise you about what plan to put in place in case of severe low blood glucose at school. In addition, the responsibility for providing the supply of glucagon may vary – discuss this with your child’s school and/or diabetes health care team.


  • 1.

    School Advisory Toolkit for Families. Wolff, Harold. Juvenile Diabetes Research Foundation International, 2008-2010.

  • 2.

    Canadian Diabetes Association. “Kids with diabetes in your care”,

The above information was reviewed for content accuracy by clinical staff of the Alberta Children’s Hospital Diabetes Clinic.